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Website Support

Secure & high performing

Keeping your charity’s website up to date is essential. Not only does it ensure your website stays secure, but it also ensures that it continues to perform well.

We offer a comprehensive selection of website support options – through from support packages to ad hoc website. We also offer damn good website hosting too.

Interested in support package pricing?

Struggling with editing or need a [CMS migration?]

Have an [urgent website issue] you need help with?

Want to meet and discuss website support?

Interested in website hosting?

Website running slowly and need [performance improvements?]

Keen to have an [accessibility audit?]

Sound familiar?

Home Service Website Support

24/7

You can log support requests via our helpdesk 24/7 or via telephone or email during office hours.

Peace of mind

Having an issue with your website can be devastating, especially if its over a charity event or fundraising drive. Our website support packages for charities come with a service level agreement (SLA) so that you have peace of mind around response and fix times.

Words from our lovely clients

Since working with Atelier for our website maintenance, ongoing updates and improvements we’ve achieved so much in such a short amount of time. The entire team are reliable, quick to respond to queries and really knowledgeable. They’re amazing at taking an idea and making it a reality, taking on the requirements while also suggesting additional functionality.

Ella Morris

Southern Hospice Group

Key features of our website support

Transparent

You will receive a report at the end of every month telling you what has been done within the hours from your support package.

Proactive

We'll use any remaining time from your support hours to undertake proactive speed and performance improvements to ensure everything is always at it's best.

Reliable

We are always on hand if you need help. If anything goes wrong with your website you can be sure we will be on hand to get things back working for you ASAP.

You’re in safe hands

We’ve already been trusted by key names in the charity sector.

Show and Tell

Support and Maintenance

Southern Hospice Group – Support & Maintenance

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See our projects

Check out our other services

Data Services Training UX Branding Website Services Marketing Services Websites

Are you ready to meet your new digital team?

Send your brief or just chat through your ideas – no obligation or hard sell.

impact@atelier-studios.com

02380 227117

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Frequently asked questions

When can I log a support ticket?

The help desk is accessible 24 hours a day, 7 days a week for you to log tickets. The support team are available during office hours (Mon – Fri, 9am – 5pm) however out of hours support can be discussed in addition.

What if there is a month that my website doesn’t need any updates?

We never let your hours go to waste, so if there is a month that your website doesn’t need any updates we will use your hours for proactive improvement. These could be changes you already had in mind, or tasks such as speed optimisations, security patches, technical SEO optimisations and more.

Do you only support websites that you built?

No – we also support a number of websites which we did not design or build. If you have a site you would like us to support, we ask for an opportunity to review the site first of all so we can understand any custom features.

Do you only have these fixed support options?

These packages meet the needs of most of our clients. However, we are happy to put something bespoke together for you if you have additional or alternative requirements e.g. multiple sites, custom functionality, standalone portal.

Can I upgrade my package at any time?

Yes – just let us know if you want to upgrade to a different support option