Southern Hospice Group

Southern Hospice Group is a hospice charity formed from the merger of three established hospices: St Barnabas House in Worthing, Martlets in Hove, and Chestnut Tree House. Together, they provide expert palliative care and support for children, young people, and adults with life-limiting conditions across Sussex and South East Hampshire, serving families during their most challenging times.

Southern Hospice Group needed a new website that would establish their unified brand identity, while maintaining connections to their individual hospice services.

Working closely together, we identified five key objectives:

• Establishing the SHG brand and explaining its relationship with the individual hospices.
• Providing essential organisational information, including annual reports and governance details
• Signposting users to relevant hospice websites for patient care and support
• Supporting recruitment and volunteering efforts
• Facilitating donations to both individual hospices and the group as a whole

Our comprehensive support approach centres on proactive maintenance rather than reactive fixes. We maintain all five websites with regular WordPress upgrades, security patches, and plugin updates. We do this while continuously monitoring performance and implementing Core Web Vitals improvements, ensuring fast, accessible experiences for both supporters and beneficiaries.

Through our established support process, Southern Hospice Group can log tickets via our helpdesk system, email their dedicated Atelier contacts, or call our office for immediate assistance. Any unused resources are proactively invested in website improvements and performance optimisations.

We provide detailed monthly reports showing how support hours have been utilised. Additionally, quarterly strategy meetings are used to review website performance and discuss organisational goals, ensuring alignment with the group’s digital priorities.