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Design User Experience

Mayflower Theatre

Website Redesign & User Experience

Project Overview

We redesigned Mayflower Theatre’s website with fresh visuals, intuitive navigation, and a mobile-first approach, transforming ticket sales and engaging younger audiences.

Project Brief

Atelier designed a new website for Mayflower Theatre, the biggest theatre on the South Coast. Working with their in-house team, we provided the visual aspects for their new Umbraco website, designed to boost mobile experience, engage a younger audience, and sell more tickets.

The website historically had a very dark look and feel. For the redesign, we brightened it up with a fresh white background, allowing excellent show imagery to take centre stage. We expanded the colour palette beyond red and black to introduce softer shades of purple and blue, making the website more modern and accessible. Making the website full width helped create an optimal responsive experience across all devices.

Our Approach

We worked with Mayflower Theatre on a comprehensive audit of existing website content. This involved breaking down all pages and reviewing their performance to determine which could be removed, consolidated, improved, or kept. This helped scale back the overall number of pages and simplify navigation structure, allowing people to quickly find the information they need.

Extensive work went into creating the optimal What’s On page using user experience testing and usability trends. We ran tests on various approaches and experimented with category names and styling to create an intuitive and engaging area for regular and new bookers. The result successfully helped people discover upcoming shows and workshops, taking them from listing pages straight through to shows they’re interested in. Statistics show bookings are now most likely to be made by someone aged 25-54.

Before launch, we conducted full optimisation to ensure all areas could be read, understood, and indexed by Google. We provided support creating meta information and other onsite optimisations throughout the site to increase click-through rates from search engine traffic.

Using Google Tag Manager, we set up extensive tracking throughout the website. With regular campaigns running, it was crucial that all interactions were tracked correctly, including ecommerce tracking and individual elements like buttons and search features. Since launch, we’ve continued supporting Mayflower with marketing campaigns and tracking for their migration to TNEW.

The Result

The website redesign achieved a remarkable 41.2% increase in conversion rate, demonstrating the effectiveness of the improved user experience and streamlined booking journey. Average monthly users increased by 13.1%, showing successful attraction of new audiences while retaining existing patrons.

The website allowed Mayflower to offer a more engaging experience that successfully met their goals of boosting bookings from younger audiences and providing a much more enjoyable experience on mobile and tablet devices.

The fresh design, intuitive navigation, and mobile-first approach transformed how visitors discover and book shows, establishing a strong foundation for ongoing marketing campaigns and continued growth.

  • Content audit and navigation simplification made it easier for visitors to find key information quickly
  • User experience testing optimised What’s On pages for intuitive show discovery and booking
  • Comprehensive tracking via Google Tag Manager enables data-driven campaign optimisation

increase in conversion rate

41.2

%

increase in monthly users

13.1

%

Atelier carried out a successful UX digital project which ultimately led to our website redesign and relaunch. We have been very pleased with the UX work and the digital advertising projects that they have undertaken for us

Mayflower Theatre

Are you ready to meet your new digital team?

Send your brief or just chat through your ideas – no obligation or hard sell.

impact@atelier-studios.com

02380 227117

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